Here is a list of the questions we are most frequently asked. We hope you'll find them useful, but if you can't find the answer to your question, please contact us and we will do our best to help.
Q: Do I have to apply for casino membership?
No, entry to the casino is free. However, to join the Player Rewards programme, which rewards you for your play, you need to bring ID (driving license photo card or passport) with you when you visit and our friendly reception staff will sign you up then and there. Joining Player Rewards is also free.
Q: Do I need ID?
You need to produce ID (driving license photo card or passport) if you are lucky enough to look 21 or under or if you are undertaking cash transactions of £1,500 or more.
We also require ID to join the Player Rewards programme for the first time but, once you have joined, your Player Rewards Card will be the only ID required.
Q: Why do you have to verify my identity when you reach a certain level of cash buy-in or cash out in the casino?
If you are not already known to us, the Money Laundering Regulations applicable in the UK legally oblige us to obtain a positive form of identity from you if you reach or exceed a certain threshold of cash buy in or cash out. Details of our threshold levels are clearly displayed throughout the casino and management will be more than happy to advise you with regard to acceptable forms of ID.
Q: How old do I have to be to enter the casino?
You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities, including the restaurants. You will be challenged if you are lucky enough to look 21 or under.
Q: Is there a cost associated with joining Player Rewards?
No, signing up to Player Rewards is free and registration is quick and easy.
Q: Does my Player Rewards card entitle me to visit any other LCI casinos?
Yes, you can use your Player Rewards card at all LCI casinos nationwide (with the exception of Playboy Club London which is a private members club) so you don't have to stop earning points when you play.
Q: I have not visited the casino in some time. Is my Player Rewards card still valid?
Your Player Rewards card will remain valid regardless. However, if you have not visited a LCI casino in the last six months your points balance will have expired. To keep your points balance make sure you use your Player Rewards card at least once every six months
Q: I have lost my Player Rewards card. Can I still enter the casino?
Yes, you can still enter the casino, but stop at Reception or the Player Rewards desk to pick up a replacement card.
Q: What does Player Rewards entitle me to?
Simply, the Player Rewards programme rewards you for your play. Reward Points are accumulated when you play slots and electronic and table games and these can be used for food, drinks and merchandise within the casino. Look at the Rewards catalogue at Reception or the Player Rewards Desk within each casino to see what is on offer.
Q: What other information do you require?
It is beneficial to you to give us your email address and mobile number so you do not miss out on our great e-offers and sms-specials.
Q: What gaming facilities do you have?
The main gaming floor has 16 gaming tables, which include Blackjack, Three Card Poker, Pai Gow, Punto Banco and American Roulette. There are 20 state-of-the-art electronic gaming machines (slots), 20 Electronic Roulette and a games warehouse machine. For more information about poker and tournaments, please visit the poker section on the website.
Q: When is poker available?
We have poker seven nights a week and host several festivals every year, plus international tournaments. For more information please use our contact form or call us on 020 7439 0099.
Q: If I don't want to game, what else can I do?
We have a fantastic restaurant offering various menus and a fully stocked bar with wines, beers and spirits, plus an extensive cocktail menu. We also have the latest audio visual sound system and, for sports fans, we have massive TV screens showing all the major sporting events.
Q: What are your opening hours?
The casino, bar and restaurant are open 7 days a week.
Casino and Gaming:
Open 7 days a week including public holidays (except Christmas Day).
Gaming Tables open - Sunday to Thursday 12 noon to 5am
- Friday and Saturday 12 noon to 6am
Opens from 12 noon – 4am
Open 7 days a week from 12 noon - 4am
Sandwiches and non alcoholic beverages are available from 11am – 1pm daily
Q: Do I have to wear a jacket?
No, our dress code is neat and tidy casual.
Q: Can I wear nice jeans and trainers to the casino?
Yes, neat and tidy trainers and jeans are permitted at all of our casinos except Rendezvous Mayfair, where smart dress is required.
Car Parking And Access
Q: Do you have car parking facilities?
Yes, The Golden Nugget has NCP car parking facilities available a short distance from the main entrance. Approx 50 metres or 2-3 minutes walk.
Q: Do you have wheelchair access to the casino?
Yes our casino has wheelchair access and disabled toilets.
Q: Do you have a Disabled Access Guide to the casino?
Yes, you can view our Disabled Access Guide at the following link.
Q: I want some more information, who do I need to speak to?
You can contact the team that you would like to speak to through our contact form.
Or you can write to us at:
The Marketing Department
The Golden Nugget
22 - 32 Shaftesbury Avenue
Q: Do you have any private events facilities?
No, the club is unable to offer these facilities.
Q: I have a group of 20 people wanting dinner and drinks, followed by gaming. Can I reserve a space for the group?
Yes, please contact our Events Team through our contact form or call us on 0207 439 0099.
Q: Can I bring a party to the casino and have gaming lessons included?
Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call 0207 439 0099.